Troy Payne

Four Decades Behind the Service Counter

With 44 years in the automotive industry and four years as a Service Adviser at Lake Arbor Automotive, Troy Payne brings a depth of experience few in the trade can match. He has spent time on every side of the business, including as a previous owner of auto repair facilities, which gives him a working understanding of what it takes to diagnose a vehicle, run a shop, and stand behind the work that leaves the bay.

He lives by a simple philosophy: “When you are through changing, you are through.” After more than four decades under the hood and at the counter, Troy is still learning, still adapting, and still finding better ways to take care of the customers who walk through the door.

Translating Repairs Into Plain English

Troy is the first to admit that if he weren’t in the industry, he would be nervous handing his keys over for a repair too. That perspective shapes every conversation he has. He treats people with respect, walks them through the why behind each recommendation, and makes sure they understand what their vehicle actually needs before any work begins.

That blend of long-haul experience and genuine desire to help is what sets him apart. Customers don’t just get a repair order from Troy — they get a clear explanation, honest options, and the confidence that comes from talking to someone who has truly seen it all.

Family, Farm, and the Open Road

Outside the shop, Troy’s world revolves around his family — three sons and seven grandchildren who keep him busy and grounded. He’s also an avid motorcyclist and photographer, and he spend

customers show up at home, where family, the land, and the open road are never far from his mind.