Question:
Does Lake Arbor Auto use my car to run personal errands?

Answer:
One issue that frequently troubles customers is the one involving the road test. At Lake Arbor Auto, we encourage customers to ask specific questions about how long we expect to have to road-test your vehicle. There have been media reports in the past about mechanics at other shops who take customers’ cars on “extended” road tests. Those tests essentially turned into personal rides for chores, errands and even leisure activities. You won’t get that at Lake Arbor Auto.

•  Lake Arbor Auto has won numerous awards for its ethical conduct, including the 2010 Better Bureau Business Torch Award for Marketplace Trust.

•  We encourage customers to ask questions at the time of drop-off:
  • How long do you expect to have my car?
  • Do you expect to have to conduct a road test?
  • How many times do you expect to have to take the vehicle on a
  • road test, and for what duration?
  • How many miles do you expect the road test to require?
• Note the mileage on your vehicle upon drop-off, and see if it correlates with the projections we made.

Various auto conditions require various types of road tests. After you have received the information about your road test, if the mileage on the car doesn’t add up, or if anything else seems to be in conflict, we invite you to ask about it.
Bottom line: At Lake Arbor Auto, your education – and awareness – serves us best. We hope it makes you comfortable, too.